{"id":9642,"date":"2020-10-05T07:44:54","date_gmt":"2020-10-05T11:44:54","guid":{"rendered":"https:\/\/maplejet.com\/in\/?p=7362"},"modified":"2025-05-23T02:51:06","modified_gmt":"2025-05-23T06:51:06","slug":"customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic","status":"publish","type":"post","link":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/","title":{"rendered":"Trusted Inkjet Printer Support Solutions from MapleJet"},"content":{"rendered":"

The risk of coronavirus transmission has radically changed the way organizations work. The need for social distancing as one of the best measures to avoid virus spread in public or private spaces has become the new normal. With restrictions on physical interactions in the outside world, the digital atmosphere provided a door to restructure how organizations can perform their daily routine.<\/span><\/p>\n

 <\/p>\n

MapleJet has been remotely assisting various customers across the globe since the pandemic. Below are some of the customers’ responses to MapleJet\u2019s timely and remote support.<\/span><\/p>\n

 <\/p>\n

“I easily installed on my line with little help from the technical remotely. It’s a great printer, very easy to use!” – Christopher, Canada<\/p>\n

 <\/p>\n

\u201cWe usually ask Engineers to visit us for the training, but the flexibility of Hx Nitro made the online support possible. It was great!\u201d –<\/span><\/i> Emre, Turkey<\/span><\/p>\n

 <\/p>\n

\u201cAfter receiving the shipment, the technical support team was with us to install and help us print on our product, and everything was done remotely.\u201d<\/span><\/i> – Steve, Canada<\/span><\/p>\n

 <\/p>\n

The simplicity and flexibility of Hx Nitro<\/a> have made it possible for MapleJet to easily facilitate remote assistance to customers. Its WiFi capability allows it to be controlled using any smart device such as a smartphone, tablet, or computer.\u00a0<\/span><\/p>\n

 <\/p>\n

\u201cWhenever I have questions about the printer, the technical team is always abrupt in responding. We have been using Hx Nitro for a long time and there has been no time when the team did not provide us with immediate support.\u201d<\/span><\/i> – Harish, Nepal<\/span><\/p>\n

 <\/p>\n

\u201cWe were reliant on the online training videos and online support the technical team provided. The printer was also easy to operate, so we did not have a problem installing on our production line.\u201d – Mark, Philippines\u00a0\u00a0<\/span><\/p>\n

 <\/p>\n

“Great prints and long lasting cartridge. Had a software issue with Vanguard Create and customer service was A+ in helping getting it solved.” – Victor, Canada<\/p>\n

 <\/p>\n

With the pandemic still outside our four walls and no clear picture of when things will go back to normal, companies need to provide a solution on how they can continuously provide support to their customers. Fortunately, Hx Nitro, with the help of the internet, has all the features needed to allow remote assistance anywhere in the world.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The risk of coronavirus transmission has radically changed the way organizations work. The need for social distancing as one of the best measures to avoid virus spread in public or…<\/p>\n","protected":false},"author":14,"featured_media":9891,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"categories":[26,83],"tags":[86],"class_list":{"0":"post-9642","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-hx-nitro","8":"category-techcorner","9":"tag-thermal-inkjet-printer"},"yoast_head":"\nInkjet Printer Support Solutions | Remote Setup Help<\/title>\n<meta name=\"description\" content=\"Discover MapleJet\u2019s inkjet printer support solutions, including remote setup assistance that helped customers stay operational during the pandemic.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trusted Inkjet Printer Support Solutions from MapleJet\" \/>\n<meta property=\"og:description\" content=\"Discover MapleJet\u2019s inkjet printer support solutions, including remote setup assistance that helped customers stay operational during the pandemic.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/\" \/>\n<meta property=\"og:site_name\" content=\"MapleJet India\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-05T11:44:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-23T06:51:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2020\/10\/remote-assistance.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"MapleJet Co\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"MapleJet Co\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/\"},\"author\":{\"name\":\"MapleJet Co\",\"@id\":\"https:\/\/maplejet.com\/in\/#\/schema\/person\/f28e3af9d7a0f12d724b4f5b5da6cb0b\"},\"headline\":\"Trusted Inkjet Printer Support Solutions from MapleJet\",\"datePublished\":\"2020-10-05T11:44:54+00:00\",\"dateModified\":\"2025-05-23T06:51:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/\"},\"wordCount\":388,\"publisher\":{\"@id\":\"https:\/\/maplejet.com\/in\/#organization\"},\"image\":{\"@id\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2020\/10\/remote-assistance.jpg\",\"keywords\":[\"thermal inkjet printer\"],\"articleSection\":[\"Hx Nitro\",\"Inkjet Coding and Marking Solutions\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/\",\"url\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/\",\"name\":\"Inkjet Printer Support Solutions | Remote Setup Help\",\"isPartOf\":{\"@id\":\"https:\/\/maplejet.com\/in\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2020\/10\/remote-assistance.jpg\",\"datePublished\":\"2020-10-05T11:44:54+00:00\",\"dateModified\":\"2025-05-23T06:51:06+00:00\",\"description\":\"Discover MapleJet\u2019s inkjet printer support solutions, including remote setup assistance that helped customers stay operational during the pandemic.\",\"breadcrumb\":{\"@id\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#primaryimage\",\"url\":\"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2020\/10\/remote-assistance.jpg\",\"contentUrl\":\"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2020\/10\/remote-assistance.jpg\",\"width\":768,\"height\":512,\"caption\":\"Young man engineer making program analyses\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/maplejet.com\/in\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Trusted Inkjet Printer Support Solutions from MapleJet\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/maplejet.com\/in\/#website\",\"url\":\"https:\/\/maplejet.com\/in\/\",\"name\":\"MapleJet India\",\"description\":\"Industrial Inkjet Printer for coding and marking by\",\"publisher\":{\"@id\":\"https:\/\/maplejet.com\/in\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/maplejet.com\/in\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/maplejet.com\/in\/#organization\",\"name\":\"MapleJet India\",\"url\":\"https:\/\/maplejet.com\/in\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/maplejet.com\/in\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2021\/05\/Maplejet-logo.jpg\",\"contentUrl\":\"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2021\/05\/Maplejet-logo.jpg\",\"width\":350,\"height\":350,\"caption\":\"MapleJet India\"},\"image\":{\"@id\":\"https:\/\/maplejet.com\/in\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/maplejet.com\/in\/#\/schema\/person\/f28e3af9d7a0f12d724b4f5b5da6cb0b\",\"name\":\"MapleJet Co\",\"url\":\"https:\/\/maplejet.com\/in\/author\/maplejet-co\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Inkjet Printer Support Solutions | Remote Setup Help","description":"Discover MapleJet\u2019s inkjet printer support solutions, including remote setup assistance that helped customers stay operational during the pandemic.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/","og_locale":"en_US","og_type":"article","og_title":"Trusted Inkjet Printer Support Solutions from MapleJet","og_description":"Discover MapleJet\u2019s inkjet printer support solutions, including remote setup assistance that helped customers stay operational during the pandemic.","og_url":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/","og_site_name":"MapleJet India","article_published_time":"2020-10-05T11:44:54+00:00","article_modified_time":"2025-05-23T06:51:06+00:00","og_image":[{"width":768,"height":512,"url":"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2020\/10\/remote-assistance.jpg","type":"image\/jpeg"}],"author":"MapleJet Co","twitter_card":"summary_large_image","twitter_misc":{"Written by":"MapleJet Co","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#article","isPartOf":{"@id":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/"},"author":{"name":"MapleJet Co","@id":"https:\/\/maplejet.com\/in\/#\/schema\/person\/f28e3af9d7a0f12d724b4f5b5da6cb0b"},"headline":"Trusted Inkjet Printer Support Solutions from MapleJet","datePublished":"2020-10-05T11:44:54+00:00","dateModified":"2025-05-23T06:51:06+00:00","mainEntityOfPage":{"@id":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/"},"wordCount":388,"publisher":{"@id":"https:\/\/maplejet.com\/in\/#organization"},"image":{"@id":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#primaryimage"},"thumbnailUrl":"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2020\/10\/remote-assistance.jpg","keywords":["thermal inkjet printer"],"articleSection":["Hx Nitro","Inkjet Coding and Marking Solutions"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/","url":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/","name":"Inkjet Printer Support Solutions | Remote Setup Help","isPartOf":{"@id":"https:\/\/maplejet.com\/in\/#website"},"primaryImageOfPage":{"@id":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#primaryimage"},"image":{"@id":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#primaryimage"},"thumbnailUrl":"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2020\/10\/remote-assistance.jpg","datePublished":"2020-10-05T11:44:54+00:00","dateModified":"2025-05-23T06:51:06+00:00","description":"Discover MapleJet\u2019s inkjet printer support solutions, including remote setup assistance that helped customers stay operational during the pandemic.","breadcrumb":{"@id":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#primaryimage","url":"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2020\/10\/remote-assistance.jpg","contentUrl":"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2020\/10\/remote-assistance.jpg","width":768,"height":512,"caption":"Young man engineer making program analyses"},{"@type":"BreadcrumbList","@id":"https:\/\/maplejet.com\/in\/customers-praise-maplejets-remote-assistance-in-the-midst-of-pandemic\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/maplejet.com\/in\/"},{"@type":"ListItem","position":2,"name":"Trusted Inkjet Printer Support Solutions from MapleJet"}]},{"@type":"WebSite","@id":"https:\/\/maplejet.com\/in\/#website","url":"https:\/\/maplejet.com\/in\/","name":"MapleJet India","description":"Industrial Inkjet Printer for coding and marking by","publisher":{"@id":"https:\/\/maplejet.com\/in\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/maplejet.com\/in\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/maplejet.com\/in\/#organization","name":"MapleJet India","url":"https:\/\/maplejet.com\/in\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/maplejet.com\/in\/#\/schema\/logo\/image\/","url":"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2021\/05\/Maplejet-logo.jpg","contentUrl":"https:\/\/maplejet.com\/in\/wp-content\/uploads\/sites\/6\/2021\/05\/Maplejet-logo.jpg","width":350,"height":350,"caption":"MapleJet India"},"image":{"@id":"https:\/\/maplejet.com\/in\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/maplejet.com\/in\/#\/schema\/person\/f28e3af9d7a0f12d724b4f5b5da6cb0b","name":"MapleJet Co","url":"https:\/\/maplejet.com\/in\/author\/maplejet-co\/"}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/posts\/9642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/comments?post=9642"}],"version-history":[{"count":2,"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/posts\/9642\/revisions"}],"predecessor-version":[{"id":21871,"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/posts\/9642\/revisions\/21871"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/media\/9891"}],"wp:attachment":[{"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/media?parent=9642"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/categories?post=9642"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/maplejet.com\/in\/wp-json\/wp\/v2\/tags?post=9642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}